FREE delivery on all orders over £40

Terms and Conditions

Prices

All our prices listed in this catalogue include VAT at the current rate where applicable but exclude delivery costs. We reserve the right to alter prices without notice. For free shipping the threshold to trigger this is £40.00. Special delivery within the UK is charged at £6.75. All UK special delivery packages are guaranteed next day providing we receive your order before 1400hrs and the product is in stock, the next day is a working day (Mon-Fri) and require a signature on delivery.  Orders placed on a UK bank holiday will be dispatched on the next working day (Monday to Friday).

Please note: Whilst we are happy to ship worldwide, shoppers should be aware that they are totally responsible for the payment if applicable of any customs duty charges applied by the receiving customs authorities.

 Please Note:We do not send to 3rd party shipping companies to forward overseas


Payment Methods

All payments are processed through our partner Worldpay who accept all major credit cards; Visa, Mastercard, and Paypal.


Garment Care

It must be appreciated that Lycra is a delicate material and the life is very limited in Chlorinated water. The Strength of chemicals will vary from pool to pool and even on the same day. The garment should be hand washed in cold water immediately after use as chlorine continues to affect the Lycra when left in your sports bag or towel. Do not machine wash or tumble dry since some detergents also attack Lycra®. Sitting on rough pool side surfaces will also ruin the material. For longer life we suggest a Nylon or polyester suit.

 Dry away from direct sunlight and do not use radiators or tumble dryers. Doing the above care will prolong the life of your suit.

 Racing fabric is for race only if you use for warm up, the suit will not last long and loose its tightness very quickly. 


Returns

All goods that are returned must be accompanied by a list of items, invoice number or account number to which they were supplied. A certificate of posting must be obtained for returns, supplied free of charge by the post office. Credit for lost returns will not be given unless a certificate of posting is obtained. 

 The cancellation notification period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.


Correct Suit Sizing

It is the customer’s responsibility to correctly measure the wearer, and to check the manufacturer’s size guide, provided on the Ness website. We are available to give advice on sizing, but they cannot see the swimmer, or how the measurements are taken, so we do not bear any responsibility for the suit being the incorrect size.. It is the customer’s total responsibility for the size ordered. Swimwear sizing can vary between manufacturers, which is why suits can be returned for a free exchange, to ensure customers is able to get the correct fit. UK only


Warranty

Ness works in conjunction with our manufacturers, our manufacturers want to be informed of any products deemed to be faulty; therefore all items returned as faulty will be returned to the manufacturer for examination. Once the manufacturer have agreed that the product is faulty, then the item can be replaced or credited. We will endeavour to process this as quickly as possible subject to the manufacturer's timescales. However, if the item is deemed to be defective, due to the customers handling or fair wear and tear, then the item will be returned to the customer and no replacement or refund issued.


Trade Mark

NESS swimwear is a registered trade mark of and used under license from North East Swim Supplies  Ltd.
You are not permitted to use our Trade Mark without our approval.

Registered in England and Wales, Registered Address: Swallow House, Parsons Road, Washington, Tyne And Wear, NE37 1EZ

Company Number 05582579, VAT Number 873246411

Please call 01207 545554 to cancel or email [email protected] All orders placed online are processed manually, if any problem is found with detail submitted we will contact you before shipping. For anything not mentioned or you are unsure of please give us a call 01207 545554

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