Customer Service - FAQs
1  Where is your company Based?
We are a North East Company, based in Newcastle upon Tyne. Our postal address is Ness Swimwear, PO Box 247, Rowlands Gill, NE39 1WS.
2  Do you have a retail store?
Not at the present time.
3  Do you have a catalogue?
We do not currently produce a catalogue, as both our products and stock levels change daily.
4  Do you wholesale goods?
No, we do not wholesale goods, we are a retail operation.
5  Do you sell both mens ,womens and childrens swimwear?
We sell male, female and junior swimwear, performance swimwear and swimming equipment and accessories.
6  Can I contact you over the phone?
Yes, please call us on +44(0)1207 545 554any time between 10am-6pm, we do sometimes experience a high volume of calls, as such please be patient if you can not get through straight away.
7  What email address should I use to contact you?
[email protected] is the contact to use. This address is dedicated to queries regarding orders and purchases and will allow us to answer your questions as quickly as possible. We aim to answer all emails.
8  What is your postal address?
Our postal address is Ness Swimwear, PO Box 247, Rowlands Gill, NE39 1WS.
9  How long does delivery take?
We guarantee that item(s) ordered before 12pm on weekdays will be dispatched the same day. If you place your order upon a weekend, then your goods will be dispatched on the next available working day.
There are two shipping methods available:
- Royal Mail 1st Class Recorded Delivery - Although Royal Mail state that delivery can take anything up to ten working days; we generally find these orders are received within 1-2 working days
- Goldstar couriers.
International orders generally take 5-7 days though we can express the order for an additional charge. Please e-mail us at [email protected]. for further details.
Please note we NOT send to overseas P O BOX addresses.
Disclaimer: In the exceptionally rare case that your next day delivery has been delayed though no fault of our own Ness Swimwear may refund the delivery charges depending on the circumstances. This decision is at the discretion of the management. Due to the fact that even though these services state next day, Ness Swimwear do not guarantee this fact, since the guarantee is held by the shipping company and the actual delivery of this item is out of our hands once it has left the warehouse.
10  Can I track my item?
All International, high value and large items can be tracked. Tracking details will be included in your dispatch confirmation email.